Effective Date: 18th February 2026
Website: https://lovshy.com/
Company Name: Lovshy
1. Introduction
At Lovshy, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Phone number
- Email address
- Shipping and billing address
- Payment details (processed securely through payment providers)
- Bank details (only when shared voluntarily for refund purposes)
b) Order Information
- Products purchased
- Transaction details
- Delivery information
- Return/refund details
c) Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide shipping updates
- Handle returns, cancellations, and refunds
- Improve your shopping experience
- Respond to customer support inquiries
- Prevent fraudulent transactions
- Comply with legal obligations
Your data will be used strictly for business purposes related to Lovshy operations.
4. Payment Information
All payments must be made in full at the time of order placement.
We do not store sensitive payment details such as debit/credit card numbers. Payments are processed securely through authorized payment gateways.
For refunds, we may request:
- Bank name
- Account number
- IFSC code
or - Google Pay / PhonePe number
This information is used solely for processing refunds.
5. Data Protection & Security
We implement appropriate technical and organizational security measures to protect your personal data against:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
Your information is stored securely and is not shared with unauthorized third parties.
6. Sharing of Information
We may share your information only with:
- Shipping and logistics partners
- Payment gateway providers
- Legal authorities when required by law
We do not sell, rent, or trade your personal information to third parties.
7. Cookies
Our website may use cookies to:
- Improve website performance
- Analyze user behavior
- Enhance your browsing experience
You can disable cookies through your browser settings, but some website features may not function properly.
8. Returns & Refund Data Handling
When initiating a return within 7 calendar days of delivery:
- We collect necessary details to verify the order
- Refund bank details are collected securely via email
- Rs 100 shipping deduction may apply
- Non-refundable items (gift cards, store credit, handmade products) are excluded
All refund-related data is used strictly for processing the refund.
9. External Links
Our website may contain links to external websites. Lovshy is not responsible for the privacy practices or content of those third-party websites. Visiting external sites is at your own risk.
10. Data Retention
We retain your information:
- As long as necessary to fulfill orders
- For legal and accounting requirements
- To resolve disputes
After that, your data may be securely deleted or anonymized.
11. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of incorrect information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
To exercise these rights, contact us at:
📧 support@lovshy.com
📞 +91 6033517976
12. Changes to This Privacy Policy
Lovshy reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
Email: support@lovshy.com
Phone: +91 6033517976
Website: http://lovshy.com
Our customer support team will respond within 1 business day.